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Our Comprehensive Healthcare Consulting Services
Healthcare Staffing Development & Training
- Training & development of staff.
- E-Learning modules.
- Leadership training.
- Sensitivity training; Soft skills training.
- Compliance/HIPAA training.
Call Center Consulting
- System design, build & implementation.
- Phone tree design and build.
- Operations and performance consultation.
- Staffing requirements/ ratios consultation.
- Training & development of leadership & frontline staff.
Systems Implementation
- AI – Artificial Intelligence Tools: • Chat bot, SMS Chat, Speech Analytics, Language Translation, Call Documentation Summary Tool , AI driven quality score cards, conversation intelligence
- Cloud- Based Software: Five9; Genesys; CISCO; Nice Contact; SalesForce.
- IVR design, build and implementation. Implement and optimize contact center technology stacks, including auto-dialers, predictive dialers, CRM integrations, and workflow automation.
- TTY/Language Interpreter Line design, build and implementation.
Credentialing and Recruitment
Search, recruitment and placement of healthcare professionals.
Organizational Performance Improvement
- Expert consultation to improve underperformance within an organization/department so that goals and objectives are met:
- Call Center setting.
- Customer Service/Member Services organizations
- Expert and experienced professional staffing coverage: supervisor, manager & director level.
- Remote Staffing Expertise
Other Consulting Expertise
- Pharmacy - Board Certified Pharmacist - 25 years
- Provider Relations - 20 years of experience
- Network Operations- 20 years of experience
- HEDIS/StARS- 25 years of experience
- Risk Adjustment/Coding- 25 years of experience
- Medicare/Medicaid Compliance & Operations - 24 years of experience