Expert Healthcare Consultants helped our organization in Iowa design, build and implement a new state-of-the-art call center platform, FIVE9. Prior to Five implementation, we operated an antiquated CISCO call center platform that was limited and presented many performance tracking and reporting challenges. With expert consultation from Expert Healthcare Consultants, we are able to implement Five 9 and notice immediate improvements in agent performance tracking, dashboard performance reporting, and an introduction to key AI Tools: Chatbot, Speech Analytics, SMS Chat, Call Documentation and IVR capabilities to service provider calls. Thank you, Expert Healthcare Consultants.

Our call center staff struggled with call script and call quality for quite a while until we reached out to Expert Healthcare Consultants to provide their training expertise. Expert Healthcare Consultants were able to set up specialized training for our frontline customer experience staff in a efficient and professional manner. Some of the training courses provided are: Soft skills training; sensitivity training; customer de-escalation techniques and other areas of training relevant to the improvement of the quality of customer service provided to our valued members and patients. Thank you from the team at Sure Healthcare Solutions.

At Blue Horizon Medical Center, our managed care facility and patient outreach efforts had long faced challenges. After consulting with Expert Healthcare Consultants, we implemented innovative AI tools that revolutionized our communication and outreach strategy. With their guidance, we successfully rolled out SMS Chat to promptly notify patients about prescription refills and appointment reminders. We also introduced Chatbot to offer live online interactions, further enhancing patient engagement. In addition, Expert Healthcare Solutions helped us leverage advanced AI features—including speech analytics, language translation, and call summary documentation—which streamlined operations, boosted performance, and eliminated waste. These transformative improvements have not only enhanced our efficiency but have also significantly elevated patient care at Blue Horizon Medical Center