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Our Comprehensive Healthcare Consulting Services
Healthcare Staffing Development & Training
- Training & development of staff.
- E-Learning modules.
- Leadership training.
- Sensitivity training; Soft skills training.
- Compliance/HIPAA training.
Call Center Consulting
- System design, build & implementation.
- Phone tree design and build.
- Operations and performance consultation.
- Staffing requirements/ ratios consultation.
- Training & development of leadership & frontline staff.
Systems Implementation
- AI – Artificial Tools
- CRMS: Five9; Genesys; CISCO; Salesforce; NICE Contact.
- Chatbots, SMS text messaging, SMS Chat, language translation, Call documentation summary tool.
- IVR design, build & implementation.
Credentialing and Recruitment
Search, recruitment and placement of healthcare professionals.
Organizational Performance Improvement
- Expert consultation to improve underperformance within an organization/department so that goals and objectives are met:
- Call Center setting.
- Customer Service/Member Services organizations
- Expert and experienced professional staffing coverage: supervisor, manager & director level.
- Call Center setting.
- Customer Service/Member Services organizations
Medicare and Medicaid Compliance
- Expert consultation on Medicare/Medicaid compliance and regulations.
- Expert consultation on state and federal guidelines.
- All other Medicare/Medicaid compliance.